The AI ​​agent era began, agentlabs became a new milestone in Qiscus innovation


Qiscus, Platform Provider Agent customer involvement Leading in Southeast Asia, officially introduced agentlabs and other innovations in the Annual Conversa 5.0 event. This change marks the large transformation of Qiscus in building a more integrated AI ecosystem to help businesses grow through AI -based customer service.

Qiscus reinforces his position in defining the role of AI in the business world with AgentlabsFrom Just Automation tool Become an AI agent that is proactive, humanist, and able to make business knowledge -based decisions.

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The launch of the agentlabs became one of the peak moments at Conversa 5.0 which carried the theme Increase every customer experience with AI agent. This event presents industrial figures from BFSI, Healthcare, to Telco who share real experiences about the implementation of AI Agent in their organization.

“With agentlabs, we are getting closer to the mission to empower global conversations. We believe the future interaction between business and customers must be supported by world-class technology that is able to encourage sustainable growth. This is the way we bring business in the archipelago, Southeast Asia, to the world towards new standard of customer interaction,” said Delta Peta Widyangga as CEO & Co-founder Qiscus.

Many businesses still have difficulty adopting AI because the process is complicated, the results are not always accurate, and often do not match the brand character. Agentlabs are here to answer these challenges by providing AI Agent innovation centers that facilitate implementation, maintain the consistency of brand persona, while ensuring customer interaction remains relevant and quality.

With this approach, businesses can accelerate their AI transformation journey without having to sacrifice accuracy or brand persona.

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“Agentlabs not only helps businesses answer customer questions, but also ensure AI agent can understand the context, make decisions, and remain consistent with brand identity. This is what we mean by AI agent, Namely AI which is not only reactive, but also proactive and accurate in every interaction, “said Evan Purnama as CTO & Co-Founder Qiscus.

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Originally posted 2025-08-31 10:13:58.

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