MiiTel Workspace: Campaign Management Platform for Preview Dialer Based Outbound Calls

Jakarta, February 2026 – Outgoing call (outgoing call) is still one of the main channels for companies to connect with prospects or customers more quickly and personally, starting from function sales, telemarketing, until collection.

However, in practice, tasks agent outgoing calls not only communicate via telephone, but also have to read script, open customer data in a spreadsheet or CRM, and record conversation results in a separate system.

This way of working is risky agent lack of focus on quality communication and data management campaign become less structured.

Responding to this challenge, RevComm introduces MiiTel Workspacea platform campaign management For outgoing call based dialer preview which is built on the system MiiTel Phone.

This platform is here as an answer to companies’ needs for a system that can unify data customer and phone activity in one interface efficient.

MiiTel Workspace Features

1. Preview Dialer with Customer Data Display

MiiTel Workspace makes it possible agent to see complete information customer before making a call.

The system displays preview data such as name, telephone number, customer ID, and information habit others centrally in one view.

Different from auto dialer or predictive dialer which instantly connects calls automatically, feature dialer preview require agent to click the call button manually after viewing the data customer.

This approach provides an opportunity to agent to understand the context customer first, so that preparations before making the call are more mature and effective.

2. Campaign Management System with Skill/Tribe Assignment

Admin and supervisor can manage outbound calling campaign centrally by uploading data manually.

Campaign can be assigned to individual or based agents expertise/ethnicity certain (group). System expertise/ethnicity these serve as categories for grouping agent, making it easier for supervisors to assign campaign to the right team.

In addition, supervisors can manage intermediate campaign statuses walk, pauseor stop according to the needs.

If campaign status is running then it will automatically appear on interface agenttemporary campaign Whichpause or in-stop will not appear.

3. Role Based Access Management

MiiTel Workspace has access based role which is clear with two levels: Admin or Supervisor and agent.

Admin and supervisor can manage setup skills, user management, campaign creationand withdrawals report.

Meanwhile, agents only have access to tab call to choose campaign, preview data, make calls, and update customer or prospect information. This separation of access ensures security and operational efficiency.

4. Data Preview & Customizable Workflow

One of the main advantages of MiiTel Workspace is the ability to customize the data display according to business needs.

Your company can add various elements such as script conversation for agentanswer filling form customer, field specific data, or even systems ticket.

This flexibility allows MiiTel Workspace to be adapted to suit workflow specific to each company.

5. Data Flow Management & Automatic Reports

MiiTel Workspace provides a structured data flow to support activities outgoing call. Customer data is uploaded to Workspace, then agent can do preview before calling.

During and after a call, agent can immediately update customer data and conversation results directly real time.

Additionally, all data outgoing call can be exported in report form for supervisor and management evaluation needs.

MiiTel Workspace offers a comprehensive solution to manage outgoing call with approach dialer preview which gives full control to agent.

With features customizable data views, role-based access managementand full integration with MiiTel Phone, the platform is an ideal choice for companies looking to increase operational efficiency outgoing call without sacrificing the quality of interactions with prospects or customers.

Interested in exploring MiiTel Workspace for your team? Click here for a free consultation and demo.

About RevComm

Starting from the vision of “Reinventing communication to create a society where people think of others,” RevComm is a company that optimizes Voice and AI technology to solve communication problems in business. Through products such as “MiiTel Phone” for telephone conversation analysis and “MiiTel Meetings” for online and offline meeting analysis, we realize big data from every voice communication. RevComm is one of Japan’s fastest growing technology companies. In five years, RevComm became a unicorn and won various awards: Forbes Japan’s Startup of the Year, Google for Startups, AWS Summit, Mizuho Innovation Award, Japan Venture Awards, and became the only Asian company on the Forbes AI 50 2023 list. Visit our website at www.miitel.id

This press release has also appeared on VRITIMES