Extreme Weather and Floods Disturb Trains, Sragi–Pekalongan Route Returns to Normal

PT Kereta Api Indonesia (Persero) Operation Area 7 Madiun expresses its deepest apologies to all customers for the disruption of train travel due to the extreme weather and high rainfall that hit a number of areas on the island of Java. This condition causes waterlogging on the Sragi – Pekalongan road which has an impact on the smooth operation of train travel.

“These extreme weather conditions require special operational handling and arrangements to maintain the safety of train travel. KAI has implemented operational pattern engineering,” said KAI Daop 7 Madiun Public Relations Manager, Tohari.

Sragi – Pekalongan Route Recovery Update

Tohari explained that as of 01.30 WIB, the puddles on the Sragi – Pekalongan road had been successfully handled by removing material and normalizing the route. All subsequent train journeys can now travel via upstream or downstream routes, using the service locomotives of each train.

“Starting at 05.10 WIB, the Sragi – Pekalongan route can be passed with a maximum speed limitation of 30 km/hour, while intensive monitoring continues to be carried out by officers in the field,” he added.

List of Train Trip Cancellations

However, due to very high delays and in order to prioritize customer safety and comfort, several train trips crossing the Daop 7 Madiun area today, Monday (19/1), had to be cancelled, namely:

Gajayana train (KA 35) Malang – Gambir (departure at 14.55 WIB).

Gajayana Additional Train (KA 7001A) Malang – Gambir (departure at 18.25 WIB).

Gajayana Train Additional Gambir – Malang connection (departure at 00.10 WIB).

Tohari emphasized that to date there have been no travel cancellations for trains departing early from the Daop 7 Madiun area.

Conditions for 100 Percent Return of Ticket Fees (Refund).

As a form of responsibility and service to affected customers, KAI Daop 7 Madiun provides compensation in the form of a 100 percent refund of ticket fees (excluding booking fees) with the following conditions:

1. Returns can be made no later than 7 (seven) days from the date of cancellation.

2. Applies to customers who do not wish to continue their journey due to cancellation, route diversion, or operation manipulation, including season tickets and return tickets.

3. Via the station counter or Contact Center 121.

4. Requesting a refund via Contact Center 121 can be done via telephone or VOIP service on the Access by KAI application.

“We appreciate the understanding and patience of all customers. KAI Daop 7 Madiun will continue to provide regular updates on operational conditions. Once again we apologize for the inconvenience caused by weather factors and natural conditions,” concluded Tohari.

Regards,

Public Relations Manager

PT Kereta Api Indonesia (Persero) Operation Area 7 Madiun

Tohari

About KAI Daop 7 Madiun

PT Kereta Api Indonesia (Persero) Operation Area 7 Madiun